For local orders, it takes 2-3 working days for the order to get delivered after getting prepared. For all international orders it takes 4-5 working days to get delivered after the payment has been confirmed. It will take up to 2 working days to prepare all orders placed within weekdays. Orders placed on weekends or any public holiday will be sent for processing on the next working day. Due to peak hours or time taken for order verification, orders can face temporary delays. Orders placed through the online payment mode have to go through a fraud status check. Once cleared by our payment processor, it will be processed further.
Emails will be sent to customers having tracking information once the order is shipped. For all cash on delivery orders, payment will be collected from the shipping address.
For all international orders, shipping charges will be based on weight, size and the destination of the orders. Moreover, if custom duties or taxes are levied by the respective country’s officials, the extra cost will have to be borne by the customer.
The privacy of our customers holds the utmost importance to us. We apply all necessary measures to protect your personal information to the best of our ability. Any details that you provide (such as your name, address, e-mail ID, phone number, payment preference, Credit/Debit card details) are utilized on our end to process your order with absolute precision.
We do not reveal your information to third parties. If we employ a third party or affiliate to perform any services on our behalf, we may share certain info but in a contained manner with contractual agreements binding them to keep your information safe. We do not sell your personal information to anyone.
Returns and Replacement
Returns and replacements are possible if managed within 14 days of purchase with the tag intact. Any item with a manufacturing defect will be refunded by Kapray. Before shipping any returns you need to contact our Customer Care Department at email@example.com or call us at 03411119696.
Place an order on your desired items after logging in to your Kapray Online Account.
Kapray gives you the option of paying via Credit Card or through our Cash-on-delivery facility.
You can log in to your Kapray Online Account to view your order tracking history.
Updating Account Information
Customer contact information needs to be accurate for the order to be processed and delivered at the eartliest.